Archived: Rose of Sharon Care Services

Updated 13 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2, 7 and 16 December 2015 and was announced to ensure staff would be available to answer any questions we had or provide information that we needed. The inspection team consisted of one inspector.

We reviewed the information we held about the service including notifications of incidents that the provider had sent us. Notifications are reports that the provider is required to send to us to inform us about incidents that have happened at the service, such as accidents or a serious injury.

We liaised with the local authority and Clinical Commissioning Group (CCG) to identify areas we may need to focus upon in the planning of this inspection. The CCG is responsible for buying local health services and checking that services are delivering the best possible care to meet the needs of people.

We spoke with four people who used the service, three relatives by phone, ten members of staff and the registered manager at the provider’s office base. We reviewed a range of records about people’s care and how the service was managed. This included looking closely at the care provided to three people. We reviewed three staff recruitment records, the staff training matrix and four medication records. We also looked at a variety of records that related to the management and quality assurance of the service.

Updated 13 January 2016

This announced inspection took place on 2, 7 and 16 December 2015. The provider had a short amount of notice that an inspection would take place so we could ensure staff would be available to answer any questions we had and provide the information that we needed.

Rose of Sharon Care Services are registered to deliver personal care. They provide Domiciliary care to people living in their own homes. People who used the service had a range of support needs related to old age, dementia and physical disabilities. At the time of our inspection 26 people received personal care from the provider.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us they felt confident that the service provided to them was safe and protected them from harm. Staff told us the registered manager actively promoted an open culture amongst them and made information available to them to raise concerns. We found that medicines were managed and monitored effectively within the service. Assessments had been undertaken to identify any issues that may put people using the service at risk.

Staff were provided with an induction and supervision allowing them to understand fully their roles and responsibilities. There were a suitable amount of staff available to deploy who had the skills, experience and training in order to support people and meet their needs.

Staff had access to a range of training to provide them with the level of skills and knowledge to deliver care safely and efficiently. The registered manager was responsive in sourcing specific training for staff when it was needed. People were supported to take food and drinks in sufficient quantities to prevent malnutrition and dehydration.

Care plans contained information about people’s abilities, preferences and support needs. People felt that staff established their consent before providing care. People felt that staff acted in a way that maintained their privacy and dignity whilst encouraging them to remain as independent as possible. Systems were in place for people and their relatives to raise any concerns they had or to make a complaint.

People and staff spoke highly of the leadership skills and inclusive nature of the registered manager. The service regularly sought people’s feedback through questionnaires and phone contacts about the quality of the service. The registered manager undertook regular checks on the quality and safety of the service.