Updated 11 February 2022
We undertook a follow up desk-based inspection of Ark-View Dental Centre West Norwood on 14 January 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who had remote access to a specialist dental adviser.
We undertook a comprehensive inspection of Ark-View Dental Centre West Norwood on 21 October 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Ark-View Dental Centre West Norwood on our website www.cqc.org.uk.
As part of this inspection we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 21 October 2021.
Background
Arkh-View Dental Centre West Norwood is in West Norwood in the London Borough of Lambeth and provides NHS and private dental care and treatment for adults and children.
The practice is located close to public transport links and car parking spaces are available near the practice.
The dental team includes three dentists, one trainee dental nurse, a receptionist and a practice manager. The practice has two treatment rooms.
During the inspection we spoke with one dentist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday from 9am to 6pm
Our key findings were:
- A system had been introduced to ensure all recommended medical emergency medicines and equipment were available in the correct format and were within their use-by date.
- Improvements had been made to the systems to help the provider manage risks to patients and staff, for example when staff worked alone, fire safety and Legionella.
- Improvements had been made to the staff recruitment protocols to ensure appropriate recruitment checks had been carried out for temporary staff.
- The provider had introduced a system to ensure NHS prescriptions were stored and monitored in accordance with guidance.
- Improvements had been made to ensure the cleaning equipment was stored appropriately.
There were areas where the provider could make improvements. They should:
- Review the practice's policy for the control and storage of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken and the products are stored securely.