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Archived: Mayfair Residential Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 5 April 2013

During a routine inspection

People told us that they were well cared for and that they trusted staff to listen and assist them when they needed help. One person told us �They are all nice and friendly here.�

We found that people�s consent to care was verbally sought, though not always recorded and that the staff regularly consulted with people about their care. People had their medication when they needed it and medication was handled appropriately. The home employed sufficient staff with the right skills to support people in the way they needed. We found that the home carried out a range of quality checks to ensure it maintained the environment although these were not always recorded. The home regularly surveyed people for their opinions and consulted with health care and other professionals to ensure people received the care and treatment they needed.

However, we also found that the home did not keep adequate records to ensure people could be cared for safely in relation to care and wellbeing, mental capacity and quality assurance. We have issued two compliance actions in relation to this.

Inspection carried out on 23 July 2012

During a routine inspection

People told us that they were involved in planning their care. They told us they were enabled to take part in activities of their choosing and that their comments were listened to and acted upon. People told us they felt safe. One person told us: �I often fancy something different from what is on the menu and they do their best to get me it.' Another person wrote in a survey: �We are extremely pleased with the care X is getting and the way it is adapting to changing health.�

Reports under our old system of regulation (including those from before CQC was created)