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Inspection Summary


Overall summary & rating

Good

Updated 3 December 2019

About the service

Alexandra Villa is a small care home providing personal care to one person. The service can support up to two people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The home was clean and tidy, but the lounge lacked homeliness. We made a recommendation about this.

The registered manager and the staff understood how to keep the person safe. They understood risks and how to mitigate them. Staff were subject to recruitment checks before they were employed in the service. Appropriate staff cover was provided at all times. Safety checks were carried out to make sure the home was a safe place in which to live.

Staff were supported using supervision, appraisal and training. The staff were aware of the need for a nutritious diet. They supported the person to have a healthy lifestyle and assisted them to attend appointments.

Staff treated the person well. They were kind and worked to ensure the person’s well-being was promoted.

The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans contained accurate information. Access was provided to the complaints procedure and staff worked with the person to use the procedure as a means of opening up discussion and addressing any of their concerns.

Staff felt supported by the registered manager. Systems were in place to audit the quality of the service. A new auditing process had recently been introduced by the provider. This required further development.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that the person using the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was good (published 4 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 December 2019

The service was well-led.

Details are in our well-Led findings below.