Hampton Grange Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and staff were observed to be relaxed with each other. One person said, “(Carer) is excellent. She’s a cracking lady.” A relative told us, “I have no concerns of the care being provided. I’m happy with the care they are getting, suits [family member] needs they are happy.” Another relative said, “I can only judge how [family member] looks and how they are, [family member] isn’t anxious and is clean and well cared for.” A further relative told us, “Carers always explain what they are going to do when talking to her relative.” And another relative said, “[Person’s name] doesn’t always recognise me but I like it that [person] gives nurses and carers a lovely smile when they come into the room.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff treated people as individuals and considered any protected equality characteristics they may have. Staff were trained in equality and diversity.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to be independent and have control over their life. One person told us, “I go out on my own. Everyone knows me, I tell them where I’m going, and I take my phone. I go to town or to Tesco. They give me my medication to take with me and check when I get back.” Another person said, “I have my own garden outside and I have bird feeders. I get on with it on my own.” A further person told us, “They (staff) shower me when I want. They offer and I decide.” A variety of activities were provided, and people could choose if they wanted to participate in these or not. One person said, “We have bingo, just simple things. It makes everyone feel happier. Main objective is to keep everyone happy. We meet lots of different people.” Another person told us, “They (staff) ask what I’d like. I said the singer that’s coming this afternoon.” Relatives were welcome to visit as much as they wanted. One relative said, “The entertainment was good and had seen them playing some Elvis songs and their relative was really getting involved. Honest to God can’t fault Hampton Grange.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were knowledgeable about the people they were supporting and could describe individual’s needs. One relative described how on one occasion their family member had not eaten any lunch and said, “The carer was genuinely concerned about this.” They also went on to say how staff know how to quietly ask their family member if they are in pain and attend to this if they were. Another relative told us how staff will often when passing their family member touch their hand to reassure them and described the carers as, “Absolutely brilliant.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported and valued and overall spoke positively about the support the management team provided. One staff member said, “When I began here it was dire… but it has changed with the new manager. They are very approachable. I feel valued, everything is much improved.” Another staff member said, “The new manager is very good, they listen and get involved. I feel the home is progressing well now.”