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Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Awarding Care Ltd service is a domiciliary care service, registered to provide personal care to people living in their own homes. At the time of this inspection the service was providing personal care to 178 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received good care and support from dedicated staff who consistently demonstrated strong caring values that were embedded throughout the service. People, their relatives and external professionals spoke highly about the service.

People felt safe. Staff understood their safeguarding responsibilities and promoted people’s wellbeing. People’s personal safety was well managed and there was a range of risk assessments in place. Incidents and accidents were fully investigated, and actions were taken to prevent recurrence. Staff followed infection control and prevention procedures. Excellent systems and processes were in place for the safe management of medicines and people received their medicines as prescribed.

People were fully involved in the assessments of their needs and personalisation of their care plans. Care was planned and delivered to meet people’s needs, legislation and best practice guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were included and supported to take decisions about how their needs were met. People’s views and concerns were listened to, people and relatives used a range of ways to give feedback, which the service always acted on.

People were cared for by staff who were safely recruited, well trained and very knowledgeable of the people they supported. Staff were consistently responsive to people’s individual needs and choices. Staff were always kind and compassionate, maintained privacy and treated people with upmost dignity and respect.

The service and staff worked hard to prevent social isolation by giving up their own time, making financial contributions and actively fundraising, to promote well-being, social stimulation, activities and outings, free of charge to people using this service.

Highly effective systems were in place to monitor the quality of the care provided and to promote the continuous improvement of the service. The enthusiasm and commitment of the provider, registered manager and team to develop and improve the service, was evident in their commitment and dedication. The management and staff worked in partnership with external health and social care organisations, building positive relationships to benefit people’s health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 29 February 2020

The service was well-led.

Details are in our well-Led findings below.