Spion Kop Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had a detailed initial needs assessment form which was completed with people before they moved to the provider. This meant the provider had time to put care plans in place and ensure that staff were able to meet the needs of each individual. The provider liaised with professionals and other providers involved in each person’s care, and the information they provided was recorded in the care plan.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

There were nationally recognised health and social care tools in place to measure indicators of a person’s wellbeing such as weight, diet, and skin integrity. The provider only used these tools for people if it was necessary to do so, however the tools were available in each person’s care plan in case they were needed. Staff received training in recording and reporting and demonstrated knowledge of how to use these tools. This meant the provider was able to meet people’s needs if they changed over time, and were able to look out for any signs that a person’s needs may have changed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Care plans contained hospital passport documents with key information about a person, including their preferences for care and treatment and their likes and dislikes. This meant the impact of having to go into hospital or be in an unfamiliar environment could be lessened for people.

Easy read documents were available for people so that they could understand why different services were involved in their care, and to communicate any changes in their care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s care plan contained information about the activities they enjoyed and suggestions as how staff can support them to participate in these activities. This meant staff were able to see at a glance how they could engage people in activities that were good for their physical and mental health.

The provider offered a flexible food menu which contained multiple choices for each meal, with people being offered alternatives if they did not want to eat the main meals being cooked. The communal kitchen was accessible to everyone, meaning people could cook independently or under the supervision of staff if they wished to.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Systems were in place to ensure clinical outcomes were measured, such as the use of diet and fluid charts that staff would use to record the food and drink a person had consumed if they required support and monitoring in this area.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People confirmed they had been involved in creating their care plan and they were able to view the care plan whenever they liked. Discussions between people and staff relating to each area of their care plan had been recorded, with people signing to say they had read and understood the care plan.