- Care home
Spion Kop Care Home
Assessment report published 10 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 28 May – 5 June 2026
This inspection was carried out because the provider had not been inspected since 2019.
Spion Kop is a 6-bedded care home which supports people aged 18+ who have a mental health condition.
People were kept safe and supported to live fulfilled lives. Staff and leaders were skilled, knowledgeable and compassionate. The provider ensured that a person-centred approach was used across the service, with clear and detailed care plans in place.
There was a relaxed and homely environment at the provider, with spacious communal areas and bedrooms. It was clean and tidy, with regular checks being made by staff to ensure that a good standard of hygiene was maintained.
There were enough staff to keep people safe and provide support. Medicines were well managed and people who were able to were supported to administer their own medicine by trained staff. There were communal activities available for people to take part in, and staff supported people to take part in activities in the community where they needed support.
Staff helped people to develop their confidence to carry out tasks independently, and people were supported in the least restrictive way possible.
The provider ensured that staff were aware of their vision and values, and the management team were knowledgeable and experienced. They did this through embedding these values in the policies and procedures, and by leaders setting an example to staff.
There were systems in place to ensure good governance and maintain a high standard of care. Staff kept clear and accurate records, and leaders regularly audited and analysed recorded information in order to spot any concerning trends and make improvements to the service.
People's experience of this service
Feedback from people and relatives was extremely positive, with several people and relatives stating this was the best place they had lived.
People told us they felt safe living at the home, and they felt supported and respected by staff and leaders. People told us they had independence but knew support was there if they required this. People told us the meals f were of a good standard. People told us they had plenty of activities to do, and that staff would support them to go out if they wished to do so.
Relatives’ views widely reflected those of the people who lived at the service, telling us they had peace of mind that their family members were safe and well supported by the provider and staff team.