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Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Meon Medical Centre on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Meon Medical Centre, you can give feedback on this service.

Review carried out on 27 September 2019

During an annual regulatory review

We reviewed the information available to us about Meon Medical Centre on 27 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 8 August 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Meon Medical Centre on 8 August 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Patients’ needs were assessed and care was delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
  • Services were planned and delivered to meet the needs of the practice population, for example, the practice considered the care and social needs of its patients aged over 75 and had introduced initiatives to help meet these. For example, An over 75s co-ordinator worked with the practice team to identify elderly patients who were lonely or socially isolated. Those identified were offered support.
  • Patients told us they were treated with dignity, respect and compassion. Patients were involved in decisions about their care and treatment. Patients also said GPs gave them enough time, were respectful and gave them all the information they needed. Results from some areas of the National GP Patient Survey published in July 2017 showed the practice was performing substantially above local and national averages.
  • Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments.
  • Information about how to complain was available and easy to understand. The practice received very few complaints from patients. Those they received were reviewed to ensure lessons learned were not repeated.
  • Risks to patients were assessed and well managed both within the practice and its associated dispensary.
  • There were clearly defined processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events and were fully reviewed at every staff meeting.
  • In addition to formal planned meetings, staff met briefly on a daily basis to identify and find solutions for the challenges and concerns of each day.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice