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Inspection Summary


Overall summary & rating

Good

Updated 24 December 2019

About the service

Holgate House is a care home providing personal care for up to 30 people who have a mental health support need, or a learning disability and/or autism. They support older and younger people. At the time of our inspection 20 people lived at the service.

People’s experience of using this service

We received positive views from people about the support provided. Care and support was tailored to each person's needs and preferences. People were fully involved in developing and updating their planned care.

People and staff told us the registered manager was approachable. All feedback was used to make continuous improvements to the service. The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines on time and their health was well managed.

People were supported to take positive risks and be independent. Staff knew people’s likes and dislikes well and were effective at managing risk.

People were supported with their communication needs and staff demonstrated effective skills in communication. Recruitment checks were in place to ensure staff were suitable to work at the service. Staff were skilled to meet the needs of people.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 December 2019

The service was well-led.

Details are in our well-led findings below.