Updated 7 November 2025
Date of Assessment: 21 January 2026 (Site visit).
We carried out this announced comprehensive assessment as part of our regulatory functions. This is the first assessment for this service since its registration with CQC.
The Infinity Eye Clinic Limited is a private independent clinic based in central London.
The service provides private Ophthalmology eye care, offering consultation and diagnostic assessment only, and no surgical procedures are carried out at this clinic. (Ophthalmology is the branch of medicine concerned with the diagnosis and treatment of disorders of the eye).
The service provides care and treatment to both children and adults.
SAFE: The service had a good learning culture and people could raise concerns. The lead consultant investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. The service made sure staff received training to maintain high-quality care. However, we noted that consultants had not received formal internal appraisals, although all had completed NHS appraisals. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people who took decisions in people’s best interests where they did not have capacity.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. A portable ramp was available to support patients in accessing the main building. However, we noted the service was located on the fourth floor and the lift only provided access up to the third floor. There were stairs leading from the third floor to the fourth floor, which meant the service was not accessible to patients with mobility difficulties. This limitation was mentioned in the patient information leaflet, which was available to download from the service’s website. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: The service had a shared vision and culture based on listening, learning and trust. Leader was visible, knowledgeable and supportive. Staff were treated equally, free from bullying or harassment. The lead consultant understood their roles and responsibilities. There was a culture of continuous improvement with staff able to broaden their knowledge through continuous professional development.