- Dentist
Church Street Dental Practice
Assessment report published 11 June 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 2 June 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Recruitment procedures broadly reflected current legislation and there was effective leadership and a culture of continuous improvement.
The practice is in Ventnor, Isle of Wight and provides predominantly NHS dental care and treatment for adults and children.
The practice was not wheelchair accessible due to the limitations of the premises. There were two steps at the entrance, and it was not possible to install a ramp safely because of the pavement layout. The treatment rooms were located on the first and second floors; however, a stairlift was available to support patients with mobility difficulties in accessing these areas. Patients who were unable to use the entrance or stairlift were signposted to an alternative dental practice that could better meet their accessibility needs.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 3 principal dentists, 2 associate dentists, 4 dental nurses, one of whom was the practice manager, 1 dental therapist and 2 trainee dental nurses. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 principal dentist, 1 associate dentist, 3 dental nurses, 2 trainee dental nurses and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Marvellous service and excellent caring staff.”
“Very personal care. Always treated well and it’s a pleasure to come. The staff are so friendly and we’ve got to know them very well. It’s almost like a social event!...”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.