7 October 2013
During a routine inspection
On the day of the inspection we spoke with three people who used the service, one parent of a child who used the service, the principal dentist, the registered manager and two members of staff.
Patients told us that they were, "More than happy" with the service and that staff were, "Friendly and professional." One person said, "I've recently moved away from this area but I will continue to come here as it's the best." Another person said, "All the staff are approachable and I have never needed to complain about anything."
People that we spoke with said that they felt safe in the care of the dentist. They said that all members of the staff team acted in a professional manner.
Everyone commented on the cleanliness of the practice. People said they regularly saw staff making sure that the surgery was clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.
Staff that we spoke with said they were very well supported by the registered provider to carry out their role. Staff said they were up to date with all mandatory training and we saw confirmation of this.
The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provided.