We carried out a review of the data available to us about Poppy Place on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Poppy Place, you can give feedback on this service.
Poppy Place is a residential care home, providing personal care and accommodation for up to seven people. There were six people living at the home at the time of the inspection. The home was divided into two separate floors with shared kitchen, lounge, gardens and dining room areas.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found:
People felt safe at Poppy Place. Staff understood how to keep people safe and embraced team working to reduce potential risks to people.
People and their relatives were placed at the heart of the service and were involved in choosing their care and support, from pre-admission to living in the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff team worked hard to promote people’s dignity and prevent people from becoming socially isolated within the home. Respect and dignity were cornerstones of the values upheld by the staff.
People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a registered manager who led the staff team to provide the best care they could. People using the service benefited from a well led service. The service was led by a registered manager and management team who were committed to improving people’s lives. Partnership working enabled people to maintain their wellbeing.
Rating at last inspection: The last comprehensive inspection report for Poppy Place was published in February 2017 and we gave a rating of Good in all areas. At this inspection we found the service continued to be Good and have rated the service as Good in all areas.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
The registered manager had been in post at the service since it opened in January 2016. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service provides accommodation and personal care, for up to seven adults. They specialise in care for people who may have dementia, learning disabilities or autistic spectrum disorder, mental health needs, physical disabilities or sensory impairments. Seven people were living at the home at the time of our inspection. The home was new and had been purpose built by the provider.
Care was person centred and was planned to meet people’s individual needs, abilities and preferences to improve the quality of their lives. Health professionals commented on the high standard of care provided. People were supported to participate in activities that were meaningful to them. People were encouraged to be involved in planning how they were cared for and supported. Staff used different methods to obtain feedback from people, which were tailored to meet people’s individual needs.
People told us they felt safe using the service and staff understood how to protect people from abuse. There were processes to minimise risks associated with people’s care to keep them safe. This included the completion of risk assessments to identify and manage risks to people’s health and well-being and checks on staff to ensure their suitability to work with people who lived at the home. People's medicines were managed and administered safely.
There were enough suitably trained staff to deliver care and support to people. Staff received an induction to the home and a programme of training to support them in meeting people’s needs effectively. Staff were encouraged to develop their skills and knowledge to help improve people's experience of care.
The registered manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). People who were assessed as not having the capacity had families, legal representatives and healthcare professionals involved in their care so that decisions could be made in their best interests. Staff ensured people received good nutrition and hydration. People received ongoing healthcare support from a range of external healthcare professionals.
People told us staff were kind and caring and had the right skills and experience to provide the care and support they required. Staff treated people in a way that respected their dignity and promoted their independence. People knew how to complain and were able to share their views and opinions about the service they received.
Staff felt supported and there was good communication between people. People were encouraged to share ideas to make improvements to the service. There were checks in place to ensure good standards of care were maintained.