21 September 2012
During a routine inspection
We saw the service providing care for persons with special needs and a carer told us "He is really patient and takes time to explain everything and if it is too much he will stop and rearrange a new appointment if neccessary".
People's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan.
People who use the service were protected from the risk of abuse, because the provider had taken reasonable
steps to identify the possibility of abuse and prevent abuse from happening.
We spoke to two members of staff at the service who had received safeguarding of adult and children training and were able to explain their responsibilities in this regard.
The general cleanliness of the practice was good. People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment.
The provider had an effective system to assess and monitor the service. One person commented 'Staff are really helpful, I have been here 25 years, I now live away but still return here for treatment'.