The Care Quality Commission
  • Ambulance service

Archived: Criticare UK Ambulance Service

Elvaston, Pooks Green, Marchwood, Hampshire, SO40 4WP 0845 409 7350

Provided and run by:
Criticare UK Ambulance Service Limited

Important: This service is now registered at a different address - see new profile

All Inspections

6 December 2013

During a routine inspection

We were not able to talk with people using the ambulance service as they did not visit the base, and the majority of the work this service did was either transporting people between hospitals, from hospital to their home or providing medical assistance at events. People who used the service were able to provide feedback on a public forum website. We saw the forum contained positive feedback about the way staff had worked and how people had been treated.

When people were transported the service had obtained information about people's specific needs and staff completed records of the care provided during the journey. This demonstrated that staff used the information they received to provide the care people needed during their journey.

The service had an infection control policy in place. Staff told us they had completed infection control training and described the procedures they followed to ensure the vehicles and equipment were clean and the risk of infection controlled.

Recruitment procedures should ensure only suitable staff were employed who had the necessary skills and qualifications to support patients. There were procedures in place to respond appropriately to any complaints.

14 February 2013

During a routine inspection

We were not able to talk with people using the ambulance service as they did not visit the base, and the majority of the work this service did was either transporting people from hospital to their home or providing medical assistance at events. People who used the service were able to provide feedback on a public forum website. We saw that the forum contained positive feedback about the way staff had worked and how people had been treated. When people were transported the service had obtained information about people's specific needs and staff completed records of the care provided during the journey. This demonstrated that staff used the information they received to provide the care that people needed during their journey.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. Staff were given the training and information they needed to provide care safely and to an appropriate standard. Confidential records were kept securely and could be located promptly when needed.