Manchester Menopause Hive

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This is the first inspection for Manchester Menopause Hive (MMH) since its registration with CQC in May 2025. This key question has been rated as Good.

We looked for evidence that staff involved people in making decisions about their care and treatment and provided them with advice and support.

The provider carried out a comprehensive assessment of people’s needs to confirm appropriate treatment and consent processes were robust. Psychological well-being was an important aspect of each consultation.

Leaders kept themselves informed and up to date with best practice and completed their own research and studies. They worked closely with similar services to monitor outcomes in relation to other menopause specialist services.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

MMH made sure people’s care and treatment was effective by assessing and reviewing their physical and mental wellbeing and, communication and social needs.

Feedback from people using the service was positive about the processes in place to assess their needs, they felt listened to and that assessments were thorough.

Leaders and staff described action taken including providing sufficient time, so that people could provide the information required to ensure the care and advice would meet their needs and expectations.

Standard templates were used to assess needs to ensure all important points were covered.

MMH planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with best practice National Institute for Health and Care Excellence guidance and within legislation. All practitioners were members of the British Menopause Society which is a gold standard organisation specialising in developing and improving care, treatment and guidance relating to menopause.

The provider demonstrated they attended and contributed to menopause best practice conferences, provided staff training to various companies and collaborated with their professional peers, in order to widen the understanding of the effects of menopause to all.

The service had a small team who worked well together. Staff were aware of how to access assessment information about people. Staff were confident in using the protocols to ensure people received additional information quickly.

There was evidence of close work with a regular pathology laboratory for analysing samples. This ensured results were returned quickly and the patient made aware of the results.

The patient’s GP was also informed, with their consent, about results when appropriate.

MMH supported people to manage their health and wellbeing to maximise their independence, choice and control. Information available to people who used the service identified how the care and treatment provided could enhance well-being. This information was made available to all on their website.

The provider processes, including initial assessments and follow-up information, ensured people understood the full benefits of treatments and procedures in the short, medium and long-term.

The service routinely monitored people’s care and treatment to continuously improve the care provided through requesting feedback and speaking with the patient after their procedure.

The provider shared and compared outcome information with peers specialising in women’s health to promote wider learning.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

Comprehensive needs assessments and detailed plans of care were completed in discussion with patients to ensure they understood enough to give informed consent.

People were also provided with all the information necessary so they could reflect on their consultation and seek additional clarification if needed.

The provider did not offer a service to people under 18 years old.

The service should consider strengthening the process when patients do not give consent to their consultation being shared with their NHS GP. This is because not sharing information with the patients GP can carry a risk.