The Care Quality Commission
  • Dentist
  • Dentist

Mermaid Dental Surgery

1 Norman Road, Saltford, Bristol, BS31 3BQ (01225) 872106

Provided and run by:
Persident Limited

All Inspections

11 September 2014

During a routine inspection

Patients we met and talked with at the practice were complimentary about the care and treatment they received from the both the dentist and the hygienists. We saw patients treated with dignity and kindness and their confidentiality was respected. One person told us, "the dentist is excellent and so is the hygienist. It's so useful having them both in the one place so I can see both on the same day. I like it here because it's small. I have been coming here for years".

All staff were trained to deal with medical emergencies and demonstrated they had effective, safe equipment which was fit for purpose. Patients were given detailed assessments and treatment plans. They said they had enough time and information to make informed decisions about their care and treatment. One patient told us "They always make sure I know the cost of the treatment before I make a decision." Patients told us they found staff courteous, well trained and professional.

We looked at the infection control and decontamination processes and found there were safe systems in place to prevent cross infection and maintain hygiene in the practice. One person commented: "it's always spotless here."

Patients told us there were sufficient staff to meet their needs.

The people we spoke with during this inspection told us they had never made a complaint but knew how to do so and felt confident the practice would respond in a professional and open manner.

27 June 2012

During a routine inspection

During our visit we spoke with five people who used the service. All of the people we spoke with told us what they thought of the staff at the practice. Some comments made were; 'My whole family come to this practice. The previous dentist had a good reputation and we stayed when the new dentist arrived. I have been coming here since I was a small child. The staff are lovely. There are no issues with anyone. Confidentiality is always respected'.

People we spoke with told us they were involved in their treatment decisions and the dentist and dental hygienists explained clearly what the pros and cons of their treatment were. One person said 'they explain everything. If anything is different they would tell me what they were going to do and if there were any options to consider'.