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Inspection Summary


Overall summary & rating

Good

Updated 3 July 2021

About the service

Ruckland Court is a care home providing accommodation and personal care for up to 50 older people who may live with dementia or other mental and physical health conditions. At the time of the inspection there were 44 people residing in the home.

People’s experience of using this service and what we found

People were cared for by staff who understood how to keep them safe and had been trained to do so. Risk assessments were in place and reviewed regularly and as people’s needs changed. Measures were in place to mitigate identified risks.

There were enough staff employed to meet people’s needs and wishes. Safe recruitment procedures were followed to ensure staff were suitable to work with people who lived at Ruckland Court.

People were supported appropriately with their medicines and good infection control practices were in place.

People spoke highly of the registered manager and staff team, commenting on their kind and supportive approach. Their views were sought, and they were involved in how the home was run.

A quality monitoring system was in place to ensure any shortfalls were identified and addressed in a timely way and the home continued to develop and improve people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 October 2018).

Why we inspected

The inspection was prompted in part due to concerns received about leadership within the home and people’s safety. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 July 2021

The service was safe.

Details are in our safe below.

Effective

Good

Updated 3 July 2021

Caring

Good

Updated 3 July 2021

Responsive

Good

Updated 3 July 2021

Well-led

Good

Updated 3 July 2021

The service was well-led.

Details are in our well-Led findings below.