2 May 2013
During a routine inspection
People told us that they had been satisfied with the treatment provided to themselves / their child and this was echoed in the survey results we read. Comments included, 'Very patient' and 'Great service'. We found that clear records had been maintained of the treatment people had received and that was planned for them.
People told us they had found the practice clean and tidy and that staff had always used disposable equipment if needed. We found that good hygiene practices had been followed with equipment cleaned correctly, tests carried out on equipment used and staff receiving appropriate training and information.
Information about fees and how to raise any complaints or concerns had been made readily available to people via information in reception. People told us that if they had had any concerns they would have felt confident raising them with staff.
We found that a good recruitment process had been followed with appropriate checks carried out on staff prior to them commencing work.