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Inspection Summary


Overall summary & rating

Good

Updated 4 January 2020

About the service: This service provides care and support to people living in a supported living setting so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of the inspection, two people were receiving a service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The format of the care plans and some policies and procedures did not always consider how information could be presented to consider people's different needs. We have made a recommendation about the accessible communication standards.

Assessments and support plans were in place identifying what was important to people and how people needed to be supported. People’s relatives told us the support people received was centred around the person and that they were involved in any decisions made.

The provider had a complaint process which people were aware of to share any concerns. The service needed to develop end of life care planning. We have made a recommendation about end of life care.

People received safe care. Risk assessments covered all areas of risk and staff knew how to keep people safe from harm. Staff had received training in infection control and had access to personal protective equipment. People were supported to take their medicine in a safe way.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence, and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People received effective care, from a small team of trained staff. People told us they were supported to have maximum choice and control of their lives and that staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff supported people to maintain a healthy diet, in line with their assessed needs and could access health care if this was needed.

Staff were kind and caring and had developed positive relationships with people. Staff understood the importance of respecting people’s privacy dignity and independence.

The service was well managed. The registered manager was approachable, and people knew them well. Spot checks and audits were being introduced to ensure the quality of the service was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 26 October 2015 and this is the first inspection.

Why we inspected: This was a planned comprehensive inspection

Follow up: We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 January 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 January 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 January 2020

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 January 2020

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 January 2020

The service was well-led.

Details are in our Well-Led findings below.