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Inspection Summary

Overall summary & rating


Updated 1 May 2019

About the service: Cymar House is a care home which was providing personal care to 24 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

• Systems and processes were in place to keep people safe and staff understood procedures to follow to ensure people were safeguarded from abuse.

• Medicines were managed safely, although some guidance for staff was not clear, such as when people may be in need of pain relief or were feeling agitated.

• Staff recruitment procedures were in place and the numbers of staff on duty met people’s needs.

• Staff training was completed in many areas, and the service had a designated trainer

• We received mixed feedback about the quality of the food. The service advertised ‘home cooked food’. However, this was no longer prepared in the home, but brought in from an external source.

• There were kind and caring interactions between staff, people and families, and staff showed respect for people’s privacy and dignity.

• Care records contained relevant information although some had incomplete and conflicting detail.

• Activities took place, although there was not much happening to keep people occupied during the inspection.

• The management team was visible in the service and staff understood their roles and responsibilities. There was effective teamwork and staff felt supported.

• Systems and processes were in place to monitor the quality of the service and the registered manager responded promptly to address areas identified through the inspection.

Rating at last inspection: Good (report published 19 August 2016)

Why we inspected: This was a planned inspection based on the previous rating

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 1 May 2019

The service was safe

Details are in our Safe findings below.



Updated 1 May 2019

The service was effective

Details are in our Effective findings below.



Updated 1 May 2019

The service was caring

Details are in our Caring findings below


Requires improvement

Updated 1 May 2019

The service was not always responsive

Details are in our Responsive findings below.



Updated 1 May 2019

The service was well-led

Details are in our Well-Led findings below.