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Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service, talked with carers and / or family members and talked with staff. We reviewed information sent to us by other authorities and talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We saw the provider had a planned staff development programme for April 2013 – March 2014, which included mandatory training such as fire safety as well as more specialised training such as mentoring skills. The manager told us that 12 staff had signed up to complete a mental health awareness course.

The manager told us that staff received regular supervision throughout the year and this was confirmed by staff with whom we spoke. Staff we spoke with told us they enjoyed working at the home, they felt that the manager was very approachable and supportive and had “an open door policy”. Staff also told us access to training was good and they were encouraged and supported to obtain further relevant qualifications such as National Vocations Qualifications (NVQ). We saw that staff were booked to attend dementia training and the manager and Care Director assured us that all staff will have completed this by the end of August 2013.

We reviewed four staff files which demonstrated staff attending a variety of statutory training such as safeguarding, fire, infection control and manual handling as well as extra training such as NVQ. We saw evidence of annual appraisals between staff and the manager or Care Director, showing discussions had taken place regarding staff performance, training needs and aspirations. The supervision records we looked at covered topics such as infection control; Mental Capacity Act; mobile phone policy; resident’s personal care; sharps injuries; record keeping; dignity and handover.

In the staff files we also saw examples of the induction programme; the employee handbook; sickness absence management; job description; confidentiality policy; contract of employment.

The manager and staff told us that regular staff meetings were held. We looked at the minutes of previous staff meetings and found they were used to talk about a number of matters affecting the service such as policies/ procedures and issues concerning people who used the service.

We looked at the staff rotas and saw that there were sufficient staffing levels and that the rota was well organised to support people throughout the day and night.