Our current view of the service
Updated
3 April 2025
We carried out this announced on-site inspection on 17 July 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Swinton, City of Salford and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. The total number of staff was 20. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 1 dental therapist, 2 dental nurses, 1 receptionist and the practice manager.
People's experience of the service
Updated
3 April 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our inspection, we saw patient feedback from a further 23 patients, who had left online reviews within the last 12 months. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Amazing place made me feel so at ease and helped with the problems in my mouth would highly recommend this dentist the best in Swinton by far and such lovely staff including the receptionist staff all wonderful people”.
“Excellent reception always go above and beyond and if anyone has any queries, they always help. The receptionist is excellent at her job and always has a smile on her face, which goes a long way if you are nervous. A good, overall dental practice, I have seen three different dentists and a clinician, all of whom are excellent. I recommend this practice to anyone who is looking for a new dentist”.
“I've been going to this practice for over 45 years and I can honestly say I've never been let down. From reception to all the dentists I've seen over the years, they have all been totally professional. The care is first class. Notifications are sent digitally and they are very flexible if you need to change. The practice are very aware of one's needs, i.e. if you have any restrictions or disabilities. I would not go anywhere else as I have complete confidence in them”.
“The practice never fails to provide Excellent care and always very welcoming give out of 5 for me and my family”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.