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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 19 May 2021

About the service

Allerton C&S SW is a supported living service providing personal care to people living in their own homes. The service supported a total of 19 people, of these seven were receiving a regulated activity. We inspected one of the services which provides personal care to two people living in a shared house. This was to follow up previous concerns.

People’s experience of using this service and what we found

People’s experience of the service had improved since our last inspection. People now received care that was centred around their needs and preferences. One person told us that things had improved. When we last inspected there had been a serious lack of service user compatibility at one service; this had now been resolved. People were happier and living in an environment that felt warm and homely. Staff told us care had improved and their focus was on supporting people as they wished.

The service we visited was much cleaner than previously. Staff understood how to protect people from the risks of Covid-19 and other infections.

Provider oversight and management of the service had improved and we were assured that these changes had been effectively embedded. There was a comprehensive system in place to monitor the effective running of the service and assess the quality of care people received. The provider informed relevant people of any significant events.

Staff morale was good; the staff we spoke with felt supported to provide a good standard of care to people. Staff worked with colleagues and external professionals to provide effective care for people who used the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People lived in a service that supported them with their independence. Staffing was available for people to access their choice of activities. Care was person centred and promoted people's dignity, privacy and human rights. The culture of the service had improved significantly. The manager and staff team had a good set of values focused on promoting the wellbeing of the people they supported. The ethos of the service was for people using services to lead empowered lives.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update.

The last rating for this service under the previous provider was inadequate (published 30 September 2020). At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 30 September 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We carried out an announced focused inspection of the key questions Safe and Well-Led of this service on 03 and 06 August 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve person-centred care, safe care and treatment, safeguarding service users from abuse and improper treatment, good governance, fit and proper persons employed, staffing and duty of candour.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from inadequate to good. This is based on the findings at this inspection.

You can read the report from our last inspection, by selecting the ‘all reports’ link for Allerton C&S SW on our website at

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 May 2021

The service was safe.

Details are in our safe findings below.



Updated 19 May 2021



Updated 19 May 2021



Updated 19 May 2021



Updated 19 May 2021

The service was well-led.

Details are in our Well-Led findings below.