You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 May 2017

This inspection took place on 11 April 2017 and was announced. We gave 48 hours’ notice of our inspection to ensure that staff were available to provide the information we needed and we could make arrangements to speak with people who use the service.

Care Packages UK Limited provides personal care to people in their own homes. At the time of our inspection the service was supporting six people. We last inspected this service in January 2016 when the service was assessed overall as ‘Good’. Some improvements were needed to the system for monitoring the quality of the service and at this inspection we found these had been done.

At the time of the visit the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff received training in recognising and reporting any signs of abuse. The registered manager had assessed and recorded the risks associated with people’s medical conditions

People told us and records confirmed that people received their calls at their chosen times and by the number of staff required to keep them safe.

People received their medicines safely by staff who were trained and had undertaken competency checks.

People were supported by staff knew people’s latest care needs. Staff reflected on their practice at regular informal and formal supervisions.

People told us and records showed that they were regularly involved in commenting on their care and choosing how they wanted to be supported.

People who required support to eat and drink said they were happy with the assistance they received. Staff knew what people liked to eat and drink.

People were supported to make use of the services of a variety of health professionals to receive the appropriate care promptly when needed.

People’s relatives told us that the registered manager and staff were caring. People were supported by the same staff who they liked.

People were approached to comment on the care they received and staff respected their wishes. People told us that the members of staff respected their privacy and independence.

People told us they felt comfortable to complain if something was not right. The registered manager had clear policies and procedures for dealing with complaints.

The registered manager had taken effective action to address concerns from our last inspection and understood their responsibilities to the Commission.

Staff told us that the registered manager and care co-ordinator were supportive and led the staff team well. Staff stated they enjoyed working at the service for several years.

There were systems in place to ensure people were involved in commenting on their care plans and influence the service they received.

Inspection areas

Safe

Good

Updated 13 May 2017

The service was safe.

Staff received training in recognising the possible signs of abuse and how to report any suspicions.

People received their calls at their chosen times and by the required number of staff.

The medicines were administered by staff who were trained to do so and had undertaken competency checks.

Effective

Good

Updated 13 May 2017

This service was effective.

People were supported by staff knew people’s latest care needs.

People’s rights were respected in line with The Mental Capacity Act 2005 (MCA).

People were supported to eat and drink by staff who knew what they liked.

People were supported to make use of the services of a variety of health professionals.

Caring

Good

Updated 13 May 2017

This service was caring.

People were supported by the same staff who they liked.

People were approached to comment on the care they received and staff respected their wishes.

Responsive

Good

Updated 13 May 2017

This service was responsive.

People had regular reviews of their care so they could be supported in line with their latest needs and wishes.

People were comfortable to complain if something was not right. There were clear policies and procedures for dealing with complaints.

Well-led

Good

Updated 13 May 2017

This service was well-led.

The registered manager had taken effective action to address concerns from our last inspection.

Staff told us that the registered manager and care co-ordinator were supportive and led the staff team well.

Staff had enjoyed working at the service for several years.