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Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre Also known as Support at Home - Plus

Overall: Good read more about inspection ratings

Coldharbour Road, Northfleet, Gravesend, DA11 8AE (01474) 533990

Provided and run by:
Alzheimer's and Dementia Support Services

Latest inspection summary

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Background to this inspection

Updated 26 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. The current manager, who was present throughout the inspection, had made an application to register with CQC and this was in progress.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 20 April 2022 and ended on 4 May 2022. We visited the location’s office on 20 April, made telephone calls to the relatives of people using the service on 21 April 2022, and spoke to staff by telephone on 4 May 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the manager, the nominated individual and the chief operating officer. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We obtained feedback from a further three staff members. We spoke with the relatives of eight people who used the service. We reviewed a range of records, including four peoples’ risk assessments and care records. We looked at three staff files in relation to recruitment, meeting minutes and auditing and monitoring records.

Overall inspection


Updated 26 May 2022

About the service

Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre (referred to in this report as ADSS) is a specialist domiciliary care service providing personal care to people living with dementia in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 44 people at the time of the inspection.

People’s experience of using this service and what we found

People received safe care from ADSS. Individual risks were assessed to support people to remain safe in their home. Medicines were safely managed and staff competence when giving people their medicines was regularly checked. Sufficient numbers of staff were available to provide people’s care and support and a safe recruitment process was in place.

The provider, manager and staff were keen to provide a good quality service that put people at the centre of care. Robust systems were in place to closely monitor people’s care and support to achieve this aim. A culture of continuous improvement was evident.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 May 2019).

Why we inspected

We undertook this focused inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.

At this inspection we only inspected the key questions for safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained the same based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Alzheimer's and Dementia Support Services, Safeharbour Memory Wellbeing Centre on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.