The Care Quality Commission
  • Residential substance misuse service

Archived: FOCUS12 - 24 Crown Street

24 Crown Street, Bury St Edmunds, Suffolk, IP33 1QU

Provided and run by:
FOCUS 12

All Inspections

23 March 2017

During a routine inspection

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

  • Clients received an induction to the house upon admission. This allowed them to familiarise themselves to the layout of the house and the fire exits and procedures.

  • Night intervention service staff provided support to this location up to 23:00 hours. Contact numbers were available for clients to contact these staff members if required during the night.

  • Accommodation contracts were in place and these identified the expected standards of behaviour when sharing this accommodation with others.

  • Weekly accommodation meetings were held at which any concerns identified by clients were addressed.

24 July 2013

During a routine inspection

We spoke with four people using the service at the time of our inspection and four members of staff. People who were participating in treatment all made complimentary comments around the competency and demeanour of staff. They confirmed to us that the care programme available was of a high quality and met their needs. One person told us, "I feel safe here and can approach staff for support in the middle of the night if I need to. Nothing is too much trouble for them and I have not felt this cared for in a long time." Another person said, "I fully understand the contract of care in place and I consent to it. I did not know that bedroom doors would be unlockable. On reflection this is a necessity to keep people safe, but it would have been nice to have this explained beforehand as the accommodation is mixed gender."

We found that the service had created detailed and highly individualised care plans in conjunction with the person receiving the care. There was extensive evidence to show the involvement of all relevant health care and social care professionals and records demonstrated that progress was reviewed at regular intervals throughout the care pathway.

Premises were suitable and well maintained and assessments of most risks to people's health and safety were in place.

An appropriate complaints policy and procedure was in place and, where complaints had been received, they had been dealt with in line with the provider's guidelines.

12 October 2012

During a routine inspection

We spoke with eight people using the service. They all spoke very positively about the service they were receiving. They told us that they had been treated with dignity and respect and without judgement by all staff members. Five people stated that the service had managed to keep them on the road to recovery where other services had failed. One person explained, "I have received an excellent service. Staff are always available to support people both day and night. My detox was comfortable. I am confident that by attending the arranged aftercare sessions I will continue to succeed. " We found the service to be delivering a high standard of individualised care to meet the complex and varied needs of people using the service. Care and treatment plans were highly personalised. Support was given to reduce people's anxiety around legal proceedings, housing and benefits issues and the needs of family members. This gave people more freedom to concentrate on curing their addiction. We found that staff had exceptional levels of motivation. They had received training and supervision to equip them to offer good support to people using the service.