You are here

Inspection Summary


Overall summary & rating

Good

Updated 3 November 2018

Care service description

Holmhurst Care Home is a residential care home for up to 16 people with mental health needs. At the time of our inspection there were 14 people living at the home. Accommodation was in a converted older building in a residential area of Southampton close to shops and other amenities. There was a shared lounge and dining area, a quiet room, an outdoor smoking area and sitting area with barbecue.

Rating at last inspection

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated good.

People were protected against risks to their safety and wellbeing, including the risk of abuse and unsafe care. There were sufficient suitable staff deployed to support people safely. The provider had effective processes to make sure people’s medicines were stored and administered safely, and to make sure people were supported in a clean, hygienic environment which reduced the risk of the spread of infection.

People were supported by staff with the relevant skills and knowledge. People's assessments and care plans were detailed and thorough. Arrangements were in place to support people to have a healthy diet. The provider worked with other services and agencies to make sure people had access to the healthcare services they needed. The provider took account of the legal protections in place for people who lacked mental capacity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There were positive, caring relationships between people and the staff who supported them. The provider supported people to be actively involved in decisions about their care and support. Staff respected and promoted people’s privacy, dignity and independence.

People’s care and support reflected their needs and preferences. People could access leisure activities and interests both independently and with support from staff. People were satisfied with the service they received, but knew how to complain if they needed to.

There were effective management systems in place, and staff were motivated in a calm, supportive, empowering atmosphere. There were internal and external systems and a business improvement plan to monitor, improve and sustain the quality of service people received. People who used the service were engaged positively by the provider. The provider worked actively with other agencies where this could lead to improvements in the service people received.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 3 November 2018

The service remains good.

Effective

Good

Updated 3 November 2018

The service remains good.

Caring

Good

Updated 3 November 2018

The service remains good.

Responsive

Good

Updated 3 November 2018

The service remains good.

Well-led

Good

Updated 3 November 2018

The service remains good.