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Barking Urgent Treatment Centre Requires improvement

Reports


Inspection carried out on 25, 26, 29, 30 March, 14 and 15 April 2021

During a routine inspection

This service is rated as requires improvement overall.

We carried out an announced comprehensive inspection of Barking Urgent Treatment Centre between 25 March and 15 April 2021. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Inadequate

At this inspection we found:

  • Leadership processes at the service were unclear.
  • The organisation was not following it’s own constitution, and was not able to demonstrate a clear vision, a positive culture or clear and consistent governance processes.
  • The service had some systems to manage risk so that safety incidents were less likely to happen. However, we noted that infection control processes were not consistently followed, and that significant event processes were unclear.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure that care and treatment is provided in a safe way to patients. Systems or processes must be established and operated effectively to ensure compliance with the requirements of the fundamental standards as set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
  • Ensure systems and processes are established and operated effectively to ensure compliance with the requirements of good governance. Systems or processes must be established and operated effectively to ensure compliance with the requirements of the fundamental standards as set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

The areas where the provider should make improvements are:

  • Ensure that the website is available to meet patient needs.
  • Ensure that confidentiality is maintained at the streaming desk.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care