Archived: Sanctuary Home Care Ltd - Cambridge

We spoke with eight people and their representatives who used the service and found that people were satisfied with the care and support they received. One person told us: 'They make my day when they visit. They are so dedicated and always take time to stop and chat with me and make sure I am ok.'

Care and support plans were 'person centred' and documented in detail. There were regular reviews to ensure that any changes to people's needs were being met. People were involved in the planning and reviewing of their care and support.

Safeguarding policies and procedures to protect vulnerable adults were in place and staff had undertaken safeguarding training.

The provider had a recruitment procedure in place to ensure that staff employed were suitable to work for the provider.

There were training programmes and regular supervision sessions in place to ensure that staff remained competent to deliver care and support to people who used the service.

The provider had effective procedures in place to regularly assess and monitor the quality of the service that was provided to people.

The provider had an effective system in place to deal with complaints that people might raise. Information was available for people who used the service which informed them of how to raise a concern and how they could comment on the service they had received.

We carried out this inspection, on 10 January 2013, to check if the improvements had been made and the provider was compliant with the regulations. During this inspection, we spent time at the office talking with the deputy manager and looking at records. We also visited one of the three housing with care sites where care was provided by this service.

We found that the provider had complied with the warning notices issued, but we will continue to monitor compliance as part of our regulatory duties.

We carried out this inspection, on 23 October 2012, to check whether the improvements had been made and whether the provider was now compliant with the regulations. During the inspection we spent time at the office and also visited one of the three housing with care sites where care was provided by this service.

We found that improvements had been made with regard to evidence that people had been involved in the initial planning of their care and in their reviews. We also found that the staffing levels were adequate and people we spoke with told us that the staff provided them with good care. However, we found that improvements had not been made to ensure that the care plans provided clear and accurate guidance to staff about how to meet people's needs. We also found that the quality assurance system in place was still not adequate as it had not identified the issues that we found during our inspection.