23 May 2019
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The Northwood Surgery as part of our inspection programme.
The surgery provides a private GP consultation service to adults and children.
The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Thirty-two people provided feedback about the service by completing CQC comment cards. The feedback was consistently positive about the staff and the service provided. People reported that the surgery provided a friendly, professional and caring service.
Our key findings were:
- Feedback from people who had used the service was very positive with high praise for the service and staff.
- Effective safety systems and processes were in place.
- Clinicians provided care and treatment in line with current evidence-based guidance and adherence to the guidance was monitored.
- Staff were appropriately trained to carry out their roles.
- Feedback from people who had used the service was positive in relation to the caring and responsive aspects of the service.
- The premises were suitable for the services delivered.
- Effective systems were in place to support good governance.
- There was a clear vision and strategy to deliver high quality care.
The areas where the provider should make improvements are:
- Review safeguarding training requirements for non-clinical staff to ensure that it is in line with intercollegiate guidance.
- Continue to develop quality improvement activity.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care