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Inspection Summary


Overall summary & rating

Good

Updated 7 August 2019

About the service

The provider is registered with us to provide personal care and support for people who live in their own homes. At the time of our inspection eight people received care and support from this service.

People’s experience of using this service and what we found

People received safe care by staff that knew them well. There were enough staff available for people who had the necessary training and experience. Risks to people were considered and reviewed and lessons learnt when things went wrong. Medicines were managed in a safe way. There were infection control procedures in place.

People were supported by staff they were happy with. People were encouraged to remain independent, offered choices and their privacy and dignity was maintained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

Feedback was sought from people and relatives who used the service, this was used to make changes. There were systems in place to manage the quality within the service. There was a registered manager in place who understood their responsibility around registration with us. Staff felt supported and listened to.

People received care based on their assessed needs. Peoples preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (14 February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 7 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 August 2019

The service was well led.

Details are in our well led findings below.