Archived: Progress Adult Living Service LLP

Updated 26 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At the last inspection on 13 May 2015 the service was rated as good. This was a comprehensive inspection and took place on 4 April 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service was a small care home for younger adults who are often out during the day; we needed to be sure that someone would be in. This inspection was completed by one inspector.

We reviewed the provider information return (PIR) that the provider submitted to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also spoke with the local authority about information they held about the provider.

We spoke with three families of people using the service, as people who used the service were unable to talk about their care. We spoke with two care co-ordinators, two support workers, one senior support worker and the registered manager. We looked at four people’s care and medication records. We also looked at complaints and compliments; audits around medication, care records and incidents and people and relatives' survey.

Updated 26 May 2017

At this inspection we found the service remained Good.

Progress Adult Living Service provides personal care for children and young adults with learning disabilities. At the time of inspection the service supported 21 children and young adults.

People continued to receive safe care as people were support by staff who knew how to protect them from harm. Staff were aware of people’s individual risks and plans were in place to minimise these while maintaining the persons independence. The deployment of staff to support people was planned in advance, which meant that staff were supporting people who they knew them and their support needs well.

The service continued to be effective. The registered manager supported staff by arranging training so staff developed the skills to provide care and support to people, which was in-line with best practice. People receive care and support that was in line with their consent. People were supported by staff who knew their individual dietary requirements and how to support them in the right way. People had access to healthcare professionals when they required them.

The service remained caring towards people. People were treated well which had a positive impact on their mental and physical well-being. Relatives told us that staff spoke kindly about their family members. Relatives felt staff promoted their family members dignity and privacy at all times. Staff helped people to make choices about their care and their views and decisions they had made about their care were listened and acted upon.

The service remained responsive to people’s needs. People were able and their relatives were involved in the planning and review of their care and support and family members continued to play an important role. People were supported to continue with their hobbies and interests which included increasing their independence. Information was provided to people and their relatives should they wish to raise a complaint. The provider had not received any complaints over the last 12 months.

The service remained well-led. The registered manager demonstrated clear leadership. Staff were supported to carry out their roles and responsibilities effectively, so that people received care and support in-line with their needs and wishes. The checks the registered manager and provider completed focused upon the experiences people received. Where areas for improvement were identified, systems were in place to ensure lessons were learnt and used to improve staff practice.

Further information is in the detailed findings below.