- Independent mental health service
Cygnet Views
Assessment report published 30 July 2025
Contents
Ratings - Wards for people with learning disabilities or autism
Our view of the service
Date of Assessment: 17 and 18 June 2025.
Cygnet Views is an independent hospital managed by Cygnet Learning Disabilities Midlands Limited. Cygnet Views is a 9-bed high dependency complex care service for women with learning disabilities, associated complex needs and who may have behaviours that challenge. At the time of our assessment, the service was supporting 6 people. The service provides a recovery-focused treatment programme to enable patients to develop necessary skills to move towards a less restrictive setting in the community.
Cygnet Views is registered to carry out the following regulated activities:
- Treatment of disease, disorder or injury
- Assessment or medical treatment for persons detained under the Mental Health Act 1983
- Learning disabilities
The Care Quality Commission carried out a comprehensive inspection of Cygnet Views in March 2023. At that inspection the service received an overall rating of ‘Requires Improvement'. We found breaches of a regulations, including good governance, staffing, dignity and respect, safe care and treatment.
We conducted this comprehensive inspection in June 2025 using the newly implemented single assessment framework (SAF) and looked at all 5 quality statements. We rated the service as Good. The service had made improvements and was no longer in breach of the regulations. Governance systems and audits were now more effective in identifying and addressing areas for improvement. Managers enhanced their monitoring of staff competency and training completion, which led to increased staff confidence in supporting people with learning disabilities and autism. Staff demonstrated a strong knowledge of the individuals they cared for and interacted with them in ways that promoted their potential, met individual needs, and helped identify and reduce risks. People had improved access to both independent advocacy services and in-house advocacy support.
While the provider made improvements in relation to safe care and treatment, some environmental risks remained partially unaddressed. Following our feedback the provider acted promptly to address concerns and provided reassurances that the risks identified were being effectively mitigated.
People's experience of this service
We spoke with 4 people using the service and 3 family members. We also reviewed individual satisfaction surveys from December 2024 and compliments received over the past six months. Additionally, we completed observations of care and interactions within the service.
Patients told us they felt the staff were doing their best to help them to improve their mental health. Several patients described the staff as, “Amazing” and felt well cared for, highlighting respectful and compassionate interactions that promoted their dignity. People felt that their individual needs and preferences were understood and respected.
Most people agreed that there were enough staff available to support their recovery. However, one person raised concerns about therapeutic activities sometimes being cancelled or rearranged due to staff needing to respond to escalated behaviours from other patients, which affected the consistency of their care.
People were generally happy with the food provided, though one individual noted that their preferred food choices were not always available when requested.
Everyone spoken with felt able to raise concerns and believed their issues would be taken seriously and addressed. They felt listened to and involved in decisions about their care.
Overall, people and their relatives described an environment where their dignity was respected, their safety was prioritised, and their voices were heard.