Cygnet Views

Updated 30 July 2025

We conducted this comprehensive inspection in June 2025 using the newly implemented single assessment framework (SAF) and looked at all 5 quality statements. We rated the service as Good. The service had made improvements and was no longer in breach of the regulations. Governance systems and audits were now more effective in identifying and addressing areas for improvement. Managers enhanced their monitoring of staff competency and training completion, which led to increased staff confidence in supporting people with learning disabilities and autism. Staff demonstrated a strong knowledge of the individuals they cared for and interacted with them in ways that promoted their potential, met individual needs, and helped identify and reduce risks. People had improved access to both independent advocacy services and in-house advocacy support.

While the provider made improvements in relation to safe care and treatment, some environmental risks remained partially unaddressed. Following our feedback the provider acted promptly to address concerns and provided reassurances that the risks identified were being effectively mitigated.

Updated 21 May 2025

Date of Assessment: 17 and 18 June 2025.

Cygnet Views is an independent hospital managed by Cygnet Learning Disabilities Midlands Limited. Cygnet Views is a 9-bed high dependency complex care service for women with learning disabilities, associated complex needs and who may have behaviours that challenge. At the time of our assessment, the service was supporting 6 people. The service provides a recovery-focused treatment programme to enable patients to develop necessary skills to move towards a less restrictive setting in the community.

Cygnet Views is registered to carry out the following regulated activities:

• Treatment of disease, disorder or injury
• Assessment or medical treatment for persons detained under the Mental Health Act 1983
• Learning disabilities

The Care Quality Commission carried out a comprehensive inspection of Cygnet Views in March 2023. At that inspection the service received an overall rating of ‘Requires Improvement'. We found breaches of a regulations, including good governance, staffing, dignity and respect, safe care and treatment.

We conducted this comprehensive inspection in June 2025 using the newly implemented single assessment framework (SAF) and looked at all 5 quality statements. We rated the service as Good. The service had made improvements and was no longer in breach of the regulations. Governance systems and audits were now more effective in identifying and addressing areas for improvement. Managers enhanced their monitoring of staff competency and training completion, which led to increased staff confidence in supporting people with learning disabilities and autism. Staff demonstrated a strong knowledge of the individuals they cared for and interacted with them in ways that promoted their potential, met individual needs, and helped identify and reduce risks. People had improved access to both independent advocacy services and in-house advocacy support.

While the provider made improvements in relation to safe care and treatment, some environmental risks remained partially unaddressed. Following our feedback the provider acted promptly to address concerns and provided reassurances that the risks identified were being effectively mitigated.