The Fields

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff treating people kindly and respectfully, we saw staff giving praise to people for their achievements and maintaining their independence. Professionals told us staff were kind, and people and relatives told us staff treat them well. A relative said, “My relative has lived here for 15 or more years, and they are doing really well. The carer (Named) is fantastic and goes out of their way for my relative. They take them to football matches and to see Kings of Leon.” And a professional said, “Over the course of my interactions with the team, I have consistently observed a high standard of care being delivered to people. The staff demonstrate a strong commitment to person-centred care, treating residents with dignity, respect, and compassion at all times.” People had access to garden areas and an on-site shop. 1 person enjoyed their job of going shopping for people and getting things people wanted.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The environment was tailored to people's needs and preferences. People had their rooms decorated to their tastes and personal effects. For example, 1 person had their room decorated in football colours and themes and another person had shelving built to store trinkets and pots they liked. A relative said, “My relative has freedom here, they use the day service and go out to parks. My relative has a better quality of life. He has 3 mates in the unit; it works well. The Fields is their home.” And a person said, “I like to go train spotting every week.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People's choices were promoted and respected. People listened to music of their taste, we found a person listening to their favourite band and another person who had their favourite singer’s music and artifacts in their room. We observed staff offering choices to people, such as what they would like to eat and drink. Care plans contained detail about how staff promote people's independence with daily living skills. A staff member said, “People here have a good quality of life. We get to the smaller details, like what someone likes or what makes their day special. We try to make every day meaningful, even down to how someone gets up in the morning. We have a sensory garden, and we run activities. We plan trips. People have gone to the theatre, to Blackpool for the week, pantomimes, the Sea Life Centre. People have been on holidays too. Some have gone to Haven in a caravan, and two people went to Disneyland Paris on the Euro Tunnel. One of the people we support, went on a helicopter ride. We took pictures, and now they have got a collage of it on their wall.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff knew people well and we observed staff responding to people's needs in a timely way. People looked well kempt, and people had their hair and nails done. Staff were trained to effectively care for people's different needs, such as enteral feeding, managing epilepsy and catheter care.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff were supported with their professional development. This included progression and the provider had supported people to complete nurse training and had created senior roles for staff. Initiatives were in place for staff, including employee of the month and long service. 1 staff member had recently won a nurse of the year award. A staff member told us, “I am proud to work here, it is a good company. There is lots of room for progression, staff have done nursing, they help with shifts and accommodate if need a day off. We have handover every day and we have lots of meetings.” Staff had access to electric vehicle charging on site and staff were provided with meals whilst at work.