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Archived: River View Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 8 June 2016

This inspection took place on 10 and 11 May 2016 and was unannounced. This was the first inspection of the service under the management of a new provider.

River View Care Centre provides accommodation for up to 137 people who may be living with dementia and need personal and nursing care. The service was purpose built as a care home and provides accommodation over three floors. The service is divided into seven individual units, two on the ground floor, three on the first floor and two on the second floor. There is a well maintained garden which provides safe outdoor space for people to enjoy.

At the time of the inspection there were 95 people living at the service. There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living at River View Care Centre received safe, high quality care from staff who knew them well. There were sufficient staff with the appropriate skills and knowledge to support people in a safe and effective manner.

People and when appropriate their relatives had been involved in planning the support and care they required. Staff encouraged people to communicate their wishes and respected the choices they made.

People were treated with kindness and compassion. They were respected and had their privacy and dignity maintained by staff who understood and were trained in these values.

A programme of activities was available and people were supported to take part in those of interest to them. Social and celebratory activities were enjoyed by many people living at the service.

Staff were well supported by the senior staff and the registered manager. They spoke highly of the guidance they received and felt valued and listened to. Staff had received appropriate and regular training to equip them to provide support and care to people effectively.

Staff were knowledgeable with regard to safeguarding people and their responsibilities. They were confident any concerns raised would be dealt with promptly by the management team.

People’s right to make decisions was protected. Staff understood their responsibilities and worked in accordance with the Mental Capacity Act 2005. When people’s freedom had been restricted for their own safety appropriate authorisations were in place under the Deprivation of Liberty Safeguards.

Visitors were welcomed at the service. There were no restrictions on visiting times and people were encouraged to maintain relationships important to them.

People had a choice of food and drink which they enjoyed. When necessary their nutrition was monitored to help ensure their well-being. If people required support to eat and drink this was provided in a safe, unhurried manner.

People received appropriate health care support. Health and social care professionals were contacted promptly and appropriate referrals were made when people required specialist support.

There was an open, calm and friendly atmosphere in the service. The registered manager and the provider carried out checks and audits to monitor the quality of the service. People were asked for feedback on their experience of the service and any concerns were addressed appropriately.

Inspection areas



Updated 8 June 2016

The Service was safe.

People were protected by staff who were trained and understood their responsibilities to identify and report any abuse or concerns.

Safe recruitment procedures and checks were carried out to help ensure suitable staff were employed. There were sufficient staff to provide safe care to people.

Risks associated with individuals and the environment had been conducted. Appropriate actions were taken to minimise any risks identified.

Medicines were managed and administered safely.



Updated 8 June 2016

The service was effective.

Staff received induction, training and support in their roles. They felt confident to seek advice and guidance from their line managers, the clinical managers and the registered manager.

People�s right to make decisions was protected in accordance with relevant legislation.

People had their health and nutritional needs met effectively.



Updated 8 June 2016

The service was caring.

People were treated with kindness and staff demonstrated a caring attitude toward people.

People were shown respect and their privacy and dignity were protected.

People were happy. Staff interacted with people in a positive and supportive manner.



Updated 8 June 2016

The service was responsive.

Assessments and care plans provided the information staff needed to support and meet people�s needs.

A programme of activities was provided along with regular social and celebratory events. People were encouraged to take part in activities of interest and of their choosing.

Complaints were responded to in line with the provider�s policy and feedback was sought from people, visitors and staff. Feedback was used to address concerns and look for ways to develop the service.



Updated 8 June 2016

The service was well-led.

There was a registered manager in post supported by a senior clinical manager and three clinical managers. All had a clear presence within the service and were known by people and staff alike.

There was a welcoming, open, friendly and positive culture in the service.

Staff spoke highly of the support and guidance provided by the registered manager and their team. Staff felt valued and listened to.