3 April 2017
During a routine inspection
The Fountains Care Centre is a care home with nursing for 62 older people with dementia and/or nursing needs. There were 58 people using the service during the inspection.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We found that people were cared for by sufficient numbers of staff who had been appropriately checked to ensure they were safe to work with people. Staff also received regular training and supervision to enable them to deliver care that met people’s needs. People were supported to consent to care and the service operated in line with the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.
People could choose how staff should care for them. Staff generally treated people with respect and dignity and each person had a care plan and risk assessment. Relatives told us some staff were not so good whilst some others were too loud when interacting with people. We made a recommendation about staff being too loud when communicating with people. We saw staff treated people with respect and dignity. Care files were not well organised to allow easy access for staff. We have made a recommendation for the registered manager to make improvement on this.
People had opportunities to participate in a range of activities. A key working system was in operation which meant that people’s needs were monitored and reviewed regularly.
There was a complaints procedure in place which people and relatives were aware about. The management of the service was effective in working with people, relatives, other professionals and staff. The management also carried out regular audits of different areas of the service.