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Inspection Summary


Overall summary & rating

Outstanding

Updated 15 February 2020

About the service

Riverside Point is a residential home owned and managed by Bright Futures Care. It is registered to provide accommodation and personal care for up to eight people with physical and learning disabilities. The accommodation comprises of four linked three-story terraced properties each house providing living accommodation for two people. It is located close to local amenities in the community. At the time of the inspection eight people were living at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people promoted choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People who used the service and their relatives spoke of the outstanding care delivery. They told us the provider and staff of the service went above and beyond to ensure they received a person-centred service.

The service was exceptional in placing people at the heart of the service and its values. It had a strong person-centred ethos. Staff and managers told us how important the services' shared values were to them. They were passionate about providing outstanding individualised care to people.

Professional feedback was extremely positive about the service and the results they had achieved regarding the outcomes to people's quality of life. The service provided individualised care and support in accordance with best-practice. People’s quality of life had improved significantly. People developed in their self-confidence, independence and their self-esteem.

The provider and staff had an excellent understanding of managing risks and supported people to achieve their aspirations and full potential. The provider constantly adapted their support to promote each person's skills. This included supporting people to transition into moving to their own property, attending college and gaining employment.

The service had developed creative ways of ensuring people led fulfilling lives and were supported with choices with their lifestyle. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The manager, provider and staff promoted an open, positive culture with a focus on exceptionally high-quality, person-centred care. The manager and provider made effective use of audits and other sources of information to continually reflect, review and improve practice. The provider funded additional support to their specialist staff teams. This included external services and specific training for staff to help them provide positive influences and outcomes to the people living at Riverside Point.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding. (published in June 2017.)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to

Inspection areas

Safe

Good

Updated 15 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 15 February 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 15 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 15 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 February 2020

The service was well-led.

Details are in our well-led findings below.