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Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 5 January 2013
Inspection Report published 5 January 2013 PDF


Inspection carried out on 14 December 2012

During a routine inspection

During our visit on 14 December we met with a senior dental nurse and a dentist. We also spoke with a dental nurse and a receptionist.

We spoke with seven people who attended the practice. People described the practice as being welcoming and friendly. People spoke very positively about the quality of the service they had received. One person told us, "I�m very satisfied with the treatment they have given me." Another said, �All the staff are understanding and patient.�

People we spoke with told us that everything was always explained to them. One person said, "They always clearly discuss the treatment options.�

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received. People told us they were satisfied with the service and had recommended it to family and friends. Many people had used the practice for over thirty years.