The Care Quality Commission

Archived: Green Hill Way DCA

35 Green Hill Way, Shirley, Solihull, West Midlands, B90 3PW

Provided and run by:
Solihull Metropolitan Borough Council

All Inspections

14 December 2012

During a routine inspection

When we visited the registered offices of Greenhill Way Domiciliary Care Agency we saw that it was a reablement service. It offered support to people within their own homes following an illness or hospitalisation. It supported people to regain skills and confidence in daily tasks so they could retain their independence. Reablement was a short term service provided for up to six weeks. The amount of support provided reduced as people regained their skills and independence.

People we spoke with were positive about the service provided. One person told us, 'The service is marvellous. They are very caring and informative.' Another told us, 'In the first place they did practically everything but now it is more supervisory to make sure I have done everything alright including medication.'

Care plans we looked at contained information for staff about the individual support people required to meet their personal goals. People told us care staff stayed long enough to do everything they needed.

People told us they felt safe with the care staff. One person told us, 'They are lovely. I couldn't be in better hands.' Another said, 'They have always got the right attitude.'

The agency had systems in place to monitor the quality of care provided and manage identified risks.

Staff were very positive about the service they provided. One staff member said, 'I am giving someone their life and independence back. You feel satisfied.'

13 January 2012

During a routine inspection

We visited the registered office of the service on 13 and 17 January 2012. We saw a copy of the statement of purpose. It described the service as a reablement service. This offered adults care and support for up to six weeks in their own home to regain some independence after illness or injury.

We followed the care of three people. Each person was at a different stage in the six week programme of service. We saw that each person had written assessments of their needs, an reablement plan and plans for the management of risks presented by their condition. The reablement plan was designed for review every week. This review assessed the persons progress against agreed goals set to regain independence in living skills.

We talked to care workers who had regularly visited the people whose care we followed. We found that each worker knew the needs of the person they supported. Each worker was able to describe the risks that the person's condition presented and the agreed plan for managing those risks. Workers told us that they were involved in the process of weekly assessment of each person's reablement programme.

Workers talked about people with respect. They were very interested in people's ability to regain skills that helped them to stay in their own home safely. We saw from training records that workers were qualified in social care. They had regularly up dated training relevant to the needs of people they supported.

We looked at some quality audit questionnaires that had been completed and returned to the service between October 2011 and December 2011. This was part of the provider organisation's procedures for monitoring and improving the service it provided. Questionnaires were filled in by people after their six week reablement programme had finished. The sample that we saw were very positive about the service.

One person wrote, 'I was happy to receive and appreciated the service that you provided.'

Another person wrote '.. they were all very pleasant and I shall miss them. I looked forward to their visits and they did an excellent job, nothing was too much for them.'

One person added, ' I found the timing of the visits sometimes awkward'apart from that I think you have a lovely staff'if I should need your help at another time I would be happy to see any one of them.'