We carried out a review of the data available to us about Cera Birmingham North on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cera Birmingham North, you can give feedback on this service.
Homecare4u is a community based care provider that provides personal care to people living in their own homes. At the time of inspection 58 people were receiving a service and all were in receipt of the regulated activity of personal care.
People’s experience of using this service and what we found
People's support needs were assessed regularly and planned to ensure they received the support they needed.
Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. People told us their medication was administered safely.
The provider carried out audits of the service to improve the quality of the care. The provider’s audits had identified where improvements needed to be made. The provider was in the process of implementing a new live system in order for them to act on any change or concerns promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 08 November 2019).
Why we inspected
We received specific concerns about the support people received and as a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Home Care4U Birmingham is a domiciliary care agency supporting people in their own homes. The service currently supports approximately 50 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The provider’s registration also covered people living in Extra care, however, at the time of the inspection the service was not yet providing this service.
People’s experience of using this service and what we found.
People were positive about the care they received and about the staff supporting them. Many of the staff had worked there a long time and knew people well.
People were supported by staff that understood how to keep them safe and understood the risks to their health. People were assured staff would arrive on time and who had been through recruitment processes that included background checks. People’s care was monitored to that any improvements to their future care could be incorporated.
People’s needs were assessed to ensure their needs could be met by the service. People were supported by staff that had training and supervisions. Staff understood how to share any concerns for a person’s health with the appropriate people and seek help where appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff were caring and understood their needs. People felt able to communicate day to day needs and were treated with dignity and kindness.
People’s care planned around their preferences and needs. People felt able to make changes when necessary. People understood how to complain but had not wished to because they were happy with their care. Staff had received training on End of Life Care and understood how to support people.
People were confident if they contacted the administrative office, someone would look into their query. People told us someone from the administrative office regularly checked with them to ensure they were satisfied with their care. People and staff were encouraged to share feedback. The registered manager was supported by an operations manager and management team to review and update people’s care. However, systems for reviewing people’s experience of care needed to be improved in order to ensure records represented people’s experience of care. Whilst people had a positive experience of care, records were not accurate in their representation of people’s experience.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for this service was Good (published on 07 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Homecare4u Birmingham provides personal care and support people living in their own homes. At the time of our inspection there were 54 people using the service.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this location since it was registered in October 2015.
People received a good quality service in which they had confidence. There were processes in place to monitor the quality of the service. People were asked to comment on the quality of service and their views were used to improve the service.
People received a safe service because the provider had procedures in place to ensure that staff were trained and followed the procedures to ensure the risk of harm to people was reduced. The risk of harm to people receiving a service was assessed and managed appropriately; this ensured that people received care and support in a safe way. Where people received support from staff with taking prescribed medicines, this was done in a way that ensured the risk to people was minimised.
People received care and support from staff that were trained to be effective in their role. People’s rights were protected and they had choices in their daily lives. People were supported to maintain their diet and health needs where required. Staff were caring and people’s privacy, dignity independence and individuality was respected and promoted by staff.
People received care from staff that were suitably recruited, supported and in sufficient numbers to ensure people’s needs were met. This was because the provider had undertaken the relevant checks to ensure the staff they employed were suitable to work with people. The provider had systems in place to ensure people did not experience missed visits and people were confident about the reliability of the service.
People were able to raise their concerns or complaints and these were acted upon, so people could be confident they would be listened to and their concerns resolved.