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Broughton House - Veteran Care Village Good Also known as Broughton House

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 9 February 2021

About the service

Broughton House – Veteran Care Village provides nursing, residential and respite care to ex-Service men and women. Accommodation is provided over two floors within a three storey purpose built facility. The home is registered to support up to 32 people. At the time of this inspection 19 people were living at the home, albeit three were currently in hospital.

People’s experience of using this service and what we found

People felt safe living at Broughton House – Veteran Care Village. Staff had received training in safeguarding and how to identify and report concerns. Risks to people and the environment had been assessed and actions taken to minimise these risks from occurring. Accidents and incidents had been documented and reviewed, to help prevent a recurrence. Enough staff had been deployed to meet people’s needs, with staff feedback confirming this. Medicines were managed safely by trained and competent staff.

The home had an updated audit and quality monitoring schedule in place, to ensure all aspects of care, support and safety were assessed and actions taken to address any concerns. People and staff spoke positively about how the home was being run, with each one confirming they would recommend the home to others. The current manager and nominated individual were reported to be approachable, supportive and a visible presence in the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published January 2020) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We received anonymous concerns in relation to risk assessments, staffing levels, management of medicines, maintenance of the premises and the overall management of the home. The home had also experienced an outbreak of COVID-19, which had affected the majority of people living there. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence during this inspection that people were at risk of harm from these concerns.

Please see the safe and well-led sections of this full report.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The overall rating for the service has improved to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Broughton House – veteran Care Village on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 February 2021

The service was safe.

Details are in our safe findings below.



Updated 9 February 2021



Updated 9 February 2021



Updated 9 February 2021



Updated 9 February 2021

The service was well-led.

Details are in our well-led findings below.