The Care Quality Commission
  • Dentist
  • Dentist

Archived: Drayton Dental Practice

4 Lower Drayton Lane, Drayton, Portsmouth, Hampshire, PO6 2HA (023) 9238 0822

Provided and run by:
Mr. Nicholas Dobbs

Important: The provider of this service changed. See new profile

All Inspections

18 August 2014

During a routine inspection

Patients using the service told us the dentist and nurse checked with them whether they were happy to receive treatment. We were told that their dentist always talked to them and explained what they going to do.

Examples of comments made by patients in a recent patients survey were, 'appointments on time, very rarely late' and 'friendly and efficient staff from receptionist to hygienist and dentist'.

The practice was quiet with a relaxing atmosphere and patients told us that the receptionists were always professional, treating them with respect and dignity and made sure that the patients' privacy was always respected.

The inside of the premises was light and well ventilated. Decoration was up to a good standard and the waiting areas were spacious and comfortable with information which promoted patients' wellbeing. A range of chairs with arm rests were present for use by patients in the waiting areas.

The practice had not received any formal complaints for over two years. All minor complaints were dealt with straight away and the staff said that they were able to speak with the dentists about these matters.

9 May 2012

During a routine inspection

People registered with the practice told us that they were satisfied with the service provided. They told us that they were given enough information about their treatment options and relevant fees. They felt able to ask all the questions they wanted to.

People found the staff to be friendly and well informed. They reported that they were treated with respect and their privacy was maintained. They said that the clinic was clean.