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Millward Place Requires improvement


Inspection carried out on 6 October 2016

During a routine inspection

This announced inspection took place on 06 October 2016. This was the first inspection of the service since it registered with the Commission in 2015.

Focus Birmingham provides a personal care service for up to 14 people who all live in a complex of flats called Millward Place. At the time of our inspection all fourteen flats were occupied but only seven of the fourteen people were receiving the regulated activity of personal care. The other seven people living at Millward Place received support with maintaining their flat and accessing the community. This type of support is not regulated by the Care Quality Commission.

Millward Place had a registered manager. They were present throughout our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe receiving care from Focus Birmingham and living at Millward Place. Staff we met and spoke with had received training about the types of abuse and risks people receiving a supported living service might experience. They were confident they could identify this and were able to describe how they would report it.

Staff had received training that ensured they had the skills to work safely. This included being aware of how to handle food appropriately and how to respond to a fire in the event of an emergency. Staff had received training and checks had been made to ensure they were able to administer medicines safely.

People told us that there were not always enough staff on duty. Sometimes this meant people had to wait for their care and support and on occasions that people's activities had been cancelled or rearranged. The registered manager explained to us the work currently underway to ensure that adequate numbers of staff were provided.

People were being supported by staff they liked. The registered provider had tried to ensure staff that people knew either from the place they had lived or worked previously supported them. This helped people feel comfortable and settled in their new home and with their new care and support arrangements.

The staff had been provided with induction, supervision and training to ensure they had the skills and support required to support people well.

There were opportunities for people to purchase food and drinks that they had chosen and enjoyed. There were opportunities for people to eat together in the communal area of the flat complex. People told us both the food and the opportunity to see their friends was something they really enjoyed.

People had been supported to maintain their health and had been assisted to attend a wide range of appointments in the community and at local hospitals.

We received consistent feedback from people that the staff team all showed kindness and compassion. Members of staff we met were enthusiastic about the people they were supporting and described them with affection.

The care people received did reflect their individual needs and wishes, however people were not all certain they had been involved in writing or reviewing their plan of care. Everyone receiving personal care at Millward Place was living with visual impairment or sight loss. Records and policies including people's care plans had not been written or presented in a format that people could access or understand.

There were opportunities for people to undertake activities relating to running a home as well as opportunities to pursue a hobby or interest. People were supported and encouraged to make and maintain friendships and to see their family.

People told us they currently had no complaints but told us that they felt confident to raise any ideas or concerns with the registered manager or staff team.

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