We carried out a review of the data available to us about 362 Park Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 362 Park Road, you can give feedback on this service.
362 Park Road is a residential care home. This service supports people with learning disabilities and/or autism; The service is registered to care for one person; there was one person living at the service at the time of the inspection.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that the person who used the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The person using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.
There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with the person.
People's experience of using this service and what we found
The person and their relative were happy with the support they received and felt safe living at the service. Staff knew what to do to keep the person safe and were confident any concerns would be taken seriously. Risks to the person's well-being and safety were assessed, recorded and kept up to date. Staff supported the person to manage these risks effectively. The person received support to take their medicines safely.
Staff had the skills and knowledge they needed to meet the person's needs. They received regular support, guidance and supervision to enable them to provide effective care and support. Staff supported the person to maintain their health and well-being and access the healthcare they needed. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person was supported by staff who knew them well, respected their individuality and diversity, and treated them with respect.
The person was supported to develop care plans that were specific to them. These plans were regularly reviewed to keep them up to date. The person was supported to maintain relationships with people who were important to them, pursue hobbies and interests and be a part of their local community.
The registered manager provided clear and consistent leadership and support for staff to be able to do their job effectively. The provider's quality assurance processes were effective in driving improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 28 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service is registered to provide accommodation and personal care support to one person.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The person using the service felt safe. They were supported by staff who understood their responsibility to keep them safe from harm. The provider had safely recruited a suitable number of staff to support the person.
Risks were assessed and action taken to minimise the risk of harm to the person or staff supporting them. Regular checks took place to ensure that the environment was kept safe.
Medicines were managed so that the person received them safely. People had access to health care professionals and were supported to maintain good health. The person was supported to maintain a balanced diet.
Staff had received training and supervision to meet the needs of the people who used the service. Staff told us that they felt supported. Their competence to fulfil their role was assessed.
The person made decisions about the care and the support they received. Their consent was sought and respected. The registered manager understood their responsibility to ensure people were supported in line with the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards .
Staff respected the person’s dignity and offered their support in respectful ways.. The person was supported to make choices about their care and encouraged to maintain their independence.
The support that the person received was centred on them as an individual. They were involved and contributed to decisions about the support that they received and this was regularly checked with them to ensure that it continued to meet their needs.
The person was supported to maintain relationships with people that were important to them. They were supported to follow their interests and access their local area.
The person’s feedback was sought and acted upon. The person and their relatives were provided with information about how they could make a complaint if they wished to.
The person using the service, their relatives and staff all had regular access to the registered manager. Lines of communication were open and staff told us that the registered manager was approachable. We saw that they had worked closely with other professionals to ensure the service was suited to the person.
The provider had checking systems in place to monitor the effectiveness of the service. Action was taken if their systems identified a concern.