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Inspection Summary

Overall summary & rating


Updated 25 September 2019

About the service

Raleigh House is a residential care home providing accommodation and personal care. The home accommodates up to four people in one house. At the time of our inspection four people with learning disabilities were living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received their medicines as prescribed. The provider assessed risks to people and took action to reduce these risks. Staff followed best practice in relation to infection control. There were enough staff to support people safely and people received care at the agreed times.

People received the support they needed to maintain their day to day health and in relation to eating and drinking. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the training and support they needed to understand and meet people’s needs.

Staff cared for people with kindness, dignity and respect and involved them in their care. People received consistency of care from staff who knew them well. People’s care was personalised to meet their needs and preferences. Staff supported people to access a wide range of activities they were interested in and annual holidays. Staff understood people’s communication needs. The provider had a suitable process in place to respond to any concerns or complaints.

Two experienced registered managers were in post, one of whom was also a director of the company. Relatives and staff told us the service was well-led and the provider engaged well with them. The provider had sufficient oversight of the service, working alongside staff every day to check high standards were maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published January 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 September 2019

The service was safe.

Details are in our safe findings below.



Updated 25 September 2019

The service was effective.

Details are in our effective findings below.



Updated 25 September 2019

The service was caring.

Details are in our caring findings below.



Updated 25 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 25 September 2019

The service was well-led.

Details are in our well-led findings below.