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Inspection Summary


Overall summary & rating

Good

Updated 6 February 2019

Arbor House is a care home for a maximum of 40 people with a range of care needs, including needs associated with ageing, dementia, sensory impairment and physical disabilities. The service is located in Evington Village. The building has two floors and all bedrooms are single rooms. There are a number of communal lounges within the home and one large dining room, although people can eat in smaller rooms if they wish. At the time of our inspection visit, 39 people lived at the home.

At our last inspection we rated the service as ‘good’. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service continued to be safe. Staff understood the risks to people’s health and wellbeing and acted to reduce each risk. There were enough staff on duty to meet people’s needs; and checks had been made on staff before working for the service to make sure they were safe to work with people. People received their medicines as prescribed. The home was clean and tidy and staff understood infection control practice. The premises were well-maintained.

The service continued to be effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The principles of the Mental Capacity Act (MCA) were followed. Staff received training to support them to work effectively with people who lived at the home. People had access to different health and social care professionals when required, and good relationships had been formed between the service and those professionals. People received food they enjoyed, and choices with each meal.

The service continued to be caring. People received care from staff who were kind, treated them with dignity and respected their privacy. Staff had developed positive relationships with the people they supported, they understood people’s needs, preferences, and what was important to them. The service supported people to maintain and develop relationships with their family.

The service continued to be responsive. People’s needs were assessed and staff were responsive in ensuring those needs were met. The activities programme had improved since our last inspection. The small number of complaints had been responded to well. The service ensured people’s end of life care needs were met.

The governance of the service had improved, and it was now well-led. The new registered manager worked hard to ensure a good quality of service was maintained. They provided good support to the staff group, and to people who lived at the home. Checks were made to ensure the service met its obligations to provide safe accommodation to people and to deliver care and support which met people’s individual needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 February 2019

The service remains good.

Effective

Good

Updated 6 February 2019

The service remains good.

Caring

Good

Updated 6 February 2019

The service remains good.

Responsive

Good

Updated 6 February 2019

The service remains good.

Well-led

Good

Updated 6 February 2019

The service was now well-led.

Audits and checks were undertaken regularly and any identified actions were completed in a timely way. The provider and registered manager promoted a positive culture which was person centred and open. Staff and people at the home felt valued and listened to. There was engagement with staff, relatives and people.