23 September 2019
During a routine inspection
71 The Fremnells is registered to provide accommodation with personal care for one person who has physical and learning disabilities. The person has lived as part of the providers family for many years and was living at the service on the day of our inspection. The provider was also the registered manager of the service and the premises was their own family home.
People’s experience of using this service and what we found
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
Improvements had been made to the provider's knowledge of the Mental Capacity Act 2005. A capacity assessment had been completed with the person’s involvement and agreement. The person was supported to have maximum choice and control of their lives and the registered manager supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager knew about safeguarding people from harm. Family members provided care as and when needed. No staff were employed so there were no recruitment procedures for us to review. Risk assessments were completed to ensure the person was kept safe whilst maintaining their independence. The premises were adequate for the person’s needs.
Effective infection control measures were in place to enable the person to remain well. The person’s medicines were well managed and administered correctly and in line with good practice.
Lessons had been learnt and changes made to improve the quality of the service for the person. The provider followed best practice guidance from professionals and undertook training relevant to their role and responsibilities. There was good communication and liaison with a range of health and social care professionals.
The care provided was person centred, responsive, respectful, inclusive, warm and caring. Information about the person’s needs was comprehensive, clear and reviewed as and when needed. The person was fully involved and made choices and decisions about their life. They enjoyed an active social life, utilising the local community and a wide range of opportunities.
The service was well led by a caring and knowledgeable registered manager. Quality assurance systems were in place. Checks such as health and safety of the premises, medicines, equipment and supplies were monitored regularly relevant to the needs of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was Good (published 3 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.